Privacy Policy

Personal Information
We gather information from our customers in order to handle orders, deliver products and services, process payments, communicate with you about orders, products, services, update our records and generally maintain your accounts with us. We receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, improving the website, and communicating with you. We do not store any financial information on our clients.

Does www.suburbanturban.co.uk share any of the information it receives?
We appreciate the sensitive nature of information our customers share with us and we do not sell or share this information for commercial gain.

Access and circulation of information
We employ other companies and individuals to perform functions on our behalf. Examples include providing marketing assistance, website maintenance, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. They must also process the personal information in accordance with UK's Data Protection Act. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We operate SagePay as our payment collection method and therefore harness all of the recognised security measures it employs in collection and transfers of monies. If you have further concerns about your information you can email nicky@suburbanturban.co.uk

What About Cookies?
Cookies are alphanumeric identifiers that transfer to your computer's hard drive through your web browser to enable our website system to recognise your browser and to allow certain features on the website to work properly e.g storage of items in your Shopping Basket between visits. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. We recommend that you leave Cookies turned on whilst viewing suburbanturban.co.uk. If you block or otherwise reject cookies, you will experience reduced functionality of the site. For instance you will not be able to proceed to Checkout, or complete any action beyond the ‘Sign in’ function to proceed with your order. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.