Terms and conditions
Please be aware that while we have done our utmost to represent the fabric colours accurately on the swatches, some colour variation may occur i.e. shades may appear slightly lighter or darker. Every care is taken with product images, but we cannot guarantee accurate colour reproduction either via computer screen or printed matter.
If for any reason you are unhappy with your purchase, you can return it for an exchange or refund, providing it is returned within 14 days from receipt and is ‘as new’ and suitable for resale. Please contact us by email: firstname.lastname@example.org , (this is the quickest way to contact us) or call us on 0845 003 2 800, before returning any goods, so we can prepare a speedy refund on receipt of goods.
The cost of the item will be refunded in full, less any postage costs. We recommend you return goods to us via second-class post and request a certificate of posting, enclosing the original purchase receipt. The item is the customer’s responsibility until it reaches us. The cost of returning the item is also that of the customer.
Apologies for any inconvenience caused, but we cannot refund on skincare items purchased, due to reasons of hygiene.
Suburban Turban also advises that if you are under medical supervision, it is important that you discuss any side effects of your treatment and possible adverse reactions to certain skincare products with your medical team. Your medical team must resolve questions that you might have about the use of specific products whilst in treatment. Suburban Turban make no representations, express or implied warranties or endorsements regarding the products selected here. We have acted in good faith on information supplied to us by the manufacturers concerned and cannot guarantee that the products selected will be suitable for all.
If the item you received is faulty, please email us at email@example.com , quoting your order number, address, details of the product and the nature of the fault and whether you require a replacement or a refund. Suburban Turban will then advise you on what to do next. You have 14 days from receipt of the faulty item to return it to us.
If the item you received is not what you ordered, please email us at firstname.lastname@example.org , quoting your order number, address, details of the product you originally ordered and what you received and whether you require a replacement or a refund. Suburban Turban will then advise you on what to do next.
If an item arrives damaged please notify us immediately by email email@example.com , otherwise responsibility cannot be accepted for credit or replacement. This does not affect your statutory rights.
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for items from Suburban Turban within 7 days, for a full refund. Please do so in writing via email. Your order will then be followed up to confirm whether despatch has all ready happened. If it has you will need to return this item before the refund is credited back to you, less postage costs.
Products can be purchased from Suburban Turban using all major credit cards and PayPal. A purchase confirmation will be sent direct to you by our secure payment gateway provider.
You will also receive an order confirmation from the Suburban Turban website via the e-mail address supplied, once your payment has been received by us. Confirmation emails will NOT include any personal financial information other than the amount paid for the product. Receipt of this email confirmation does not indicate acceptance of the order by Suburban Turban. When your order has been processed by Suburban Turban, you will be notified of dispatch via email.
All prices displayed are in pounds sterling. Suburban Turban products will have the price clearly indicated and we make every effort to ensure that prices are correct. In the event that a price is incorrect we will inform you of the correct price and give you the opportunity to cancel your order.
Prices are correct at time of publishing and supersede any other published prices pre-dating this. All prices and special promotions are subject to product availability and may be changed at any time. Delivery charges are clearly added to the order form. Please ensure that you include these in the total order price to pay, to avoid delays in processing your order.
Every attempt has been made to accurately describe and represent the headwear on this site. However, this incorporates information supplied by our designers as to fabric specifications etc. Suburban Turban will act as quickly as possible when informed of mistakes, to correct any misleading information. We reserve the right to make such corrections.
If you are experiencing significant hair loss because of a medical condition, you can qualify for exemption and purchase many of our items VAT free. This applies to items that we manufacture ourselves i.e. that have been designed and manufactured expressly for the purpose of hair loss wear. Unfortunately we cannot offer this exemption on 'standard items' such as scarves and winter felt hats i.e. items that have not been designed or adapted for hair loss. The system will work out which items to exempt and to apply VAT to, and will let you view your order before committing to buy. A valid health declaration must be registered with your customer account and updated each time you purchase from us to qualify for VAT exemption. This data may be verified at a later date.
Every effort is made to ensure that products on the Suburban Turban website are in stock and can be quickly despatched. We will contact you at the earliest opportunity if we find an item you have ordered is temporarily out of stock. In this event, we will inform you of when the item will next be in stock, refund any monies or try to supply an alternative. We will advise you of the anticipated delivery time at this time. Our aim is to despatch goods by first-class post, once cheques have cleared through our account and subject to stock availability. We aim to deliver all orders received in not more than 8-10 working days, and in the majority of cases sooner.
Contacting Suburban Turban
Suburban Turban will endeavour to respond to all customer email enquiries within one working day. Sometimes email responses can be delayed by general Internet traffic or not accepted by your email provider, i.e. viewed as junk mail or your mailbox may be full. If you have not heard from us within 2 days please contact us again with a secondary trusted email address and we’ll endeavour to sort out the original query as quickly as possible.
Payment can be made by all major credit cards through our payment gateway and PayPal.
Suburban Turban.co.uk does not sell buyers’ information to any third parties. We only use your personal information in the following ways:
- to deliver your order
- to answer any queries or complaints
- to provide information on new products, special promotions etc.
- to analyse and review our own products and services
- in correspondence with customers
- as and when required to by UK law or in connection with legal proceedings
The design and content of the Suburban Turban website, catalogue and any other marketing collateral, is protected by copyright. Modifying, copying, distributing, transmitting, displaying, reproducing, publishing, or creating derivative works from them without our prior written consent is prohibited.