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Hats for hair loss
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Hat for hair loss model

Hats and headwear for ladies with hair loss

Suburban Turban FAQ's

FAQ's

How quickly can I receive my parcel?

We aim to deliver within 8-10 working days. However we regularly achieve delivery within 1 week, depending on stock levels at the time the order request is placed. Urgent requests are considered and we do are very best to deliver part of the order, if not the complete order, so that our clients receive something to wear as soon as possible.

Why are your hats more expensive than others I have seen for hair loss?

Our hats are not factory produced, each hat is hand finished and the trim details are designed with this in mind. The hats we supply are sized, we don’t just sell hats in a regular head fitting but grade our styles to fit certain head fitting sizes. The fabrics we select from are ‘fashion’ fabrics – not the cheapest, but then we don’t think man made fibres are very pleasant to wear. Our cotton jerseys are selected on cotton content and how they perform once washed. None of what we supply is produced in large volumes and the majority of what we supply is made in the UK! This does make it a more expensive product for us to buy but we feel it is worth it to have the control and contact with our suppliers. Many of our ladies do return to us, therefore the quality and fit of Suburban Turban headwear seems to speak for itself.

Do I have to order on line?

Ordering over the internet is the quickest way to receive goods. However customers can order by cheque, a detailed order confirmation will be sent to your email address requesting cheque payment to the address listed. Once funds have cleared goods will be despatched, usually within 7-8 days.

Do you have to use terms such as 'cancer headwear' or 'chemo scarves' on the site?

Some ladies may find these less than flattering terms when looking for a little retail therapy. We’d prefer not to use them but the straight forward explanation is that as search terms, they help you find what you need when using a search engine. Tap in a more generalized search term such as ‘headwear’ and you’ll find everything from wedding hats to snow boarding helmets. How you find us is by Suburban Turban using those exact terms in our website pages. So we use them and then we neatly forget all about them and simply find stylish headwear that looks good!

I don’t have a tape measure to measure my head fitting. How can I measure my head?

A piece of string or ribbon will do. Stand in front of the mirror, check that you have positioned it ‘red indian’ style around your ahead i.e. straight across your forehead and level from that point all around your head. Carefully make a mark with pencil or pen where the ends cross and then measure with a ruler. (Your head fitting should be in the region of 52-59cms.)

I don’t feel confident about ordering over the web?

Then please email or call us and we will organise a telephone appointment to discuss your requirements and organise for a cheque payment to be made. Following the telephone conversation we can confirm the cheque payment details via your email address, which will then enable us to tell you when your parcel has been dispatched.

Can I contact you by phone?

The lo-call number has been put in place for our customers to be able to contact us for the price of a local call (some service providers charges do vary). Our office hours are Mon-Fri 9.30 – 4.30 pm, if however we are having a busy time or are away from the office you can always leave a message on the answer machine, remembering to leave your name and contact number and brief message as to your query. We would prefer for you to contact us via email, as this is easier for us to track your query and log its arrival and respond/resolve your query quickly.

I received the wrong item. What do I do now?

Regrettably mistakes can happen. Please contact us via email : nicky@suburbanturban.co.uk quoting your order number, name and address, details of the product and the reason for its return, and whether you require a replacement, or refund. We will then contact you and advise you how to proceed.

When will I receive my replacement item?

Before contacting us please note the following timescales. - Please allow us three days from receipt of a package to process it and prepare the exchange. - Once the package has been dispatched please allow up to 4 working days in the UK for delivery, up to 8 working days in the EU for delivery and up to 2 weeks in the rest of the world.

Why have you not refunded the delivery charge?

Delivery charges i.e. the amount you paid for P &P to have the order delivered to you are non refundable.

Do I have to pay import charges?

Any customs or import duties are levied once the package reaches its destination country. Any charges for customs clearance must be borne by the recipient. We have no control over these and they vary widely from country to country. Most countries within the EU do not impose duties, however countries outside the EU i.e. America most certainly do!